End-user and subscriber service charter regulations
[25 January 2025] Following the publication of ICASA’s EUSSC Regulation amendments on January 23, 2026, organizations have one year to prepare. The formal enforcement date
[25 January 2025] Following the publication of ICASA’s EUSSC Regulation amendments on January 23, 2026, organizations have one year to prepare. The formal enforcement date
[15 December 2025] The Authority has provided a comprehensive breakdown of its operations for the upcoming year-end closure: The Independent Communications Authority of South Africa
[3 November 2024] The Minister of Trade, Industry, and Competition has released draft amendments to the Consumer Protection Act 2008 regulations to support the implementation
[9 April 2021] The Independent Communications Authority of South Africa (ICASA) finalized the Code for Persons with Disabilities Regulations in 2021. These regulations, ensuring greater
[29 April 2012] In April 2012, ICASA published a Code of Conduct for a new initiative called Carrier Pre-Selection Phase 1. This allows you to
The following information is based on ICASA’s Annual Report for the fiscal year ending March 31, 2011. Consumer affairs and complaints ICASA tackles consumer complaints
South Africa’s communications regulator, ICASA, has formed a committee to review applications for exemption from certain consumer protection rules. The committee will specifically focus on
Consumer Protection Act Regulations (1 April 2011) The Consumer Protection Act (CPA) protects consumers in their dealings with businesses. However, there’s a size limit for