End-user and subscriber service charter regulations
[25 January 2025] Following the publication of ICASA’s EUSSC Regulation amendments on January 23, 2026, organizations have one year to prepare. The formal enforcement date
[25 January 2025] Following the publication of ICASA’s EUSSC Regulation amendments on January 23, 2026, organizations have one year to prepare. The formal enforcement date
[14 July 2023] The Independent Communications Authority of South Africa (ICASA) has released a new set of regulations for the Consumer Advisory Panel (CAP). These
[5 November 2017] On December 31st, 2017, the DTPS and Research ICT Africa presented to the Telecommunications and Postal Services Portfolio Committee on the cost
[13 July 2015] Memorandum of Agreement entered into between the National Consumer Commission and the Independent Communications Authority of South Africa (July 2015) The Independent
While the CPA applies to all your clients, some provisions apply more strictly to contracts with individuals than businesses. This can be a challenge if
The following information is based on ICASA’s Annual Report for the fiscal year ending March 31, 2011. Consumer affairs and complaints ICASA tackles consumer complaints